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Return Policy

Spring Balloons > Return Policy

At SpringBalloons.com (the “Website”), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items within 3 days of receipt for a refund or exchange, subject to the following terms and conditions:

1. Eligibility for Returns

  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
  • Some items may not be eligible for return, including personalized or customized products, perishable goods, and items marked as final sale.

2. Initiation of Return

  • To initiate a return, please contact our customer service team within 3 days of receiving your order to request a return authorization (RA) number.
  • You can reach our customer service team at springballoonsofficial@gmail.com. Please provide your order number and details of the item(s) you wish to return.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.
  • We recommend using a trackable shipping method and insuring your package, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item.
  • If your return is approved, we will process a refund to your original method of payment within 3 days.
  • Please note that shipping charges are non-refundable, and a restocking fee may apply to certain returns.

5. Exchanges

  • If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization (RA) number.
  • Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item instead.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately upon receipt for assistance.
  • We may require photo evidence of the damaged or defective item before authorizing a return or replacement.

7. Contact Us

  • If you have any questions or concerns about our return policy or the return process, please don’t hesitate to contact our customer service team at springballoonsofficial@gmail.com